Observe.AI

BOOTH 727W

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention. Leading companies like Accolade, Pearson, Public Storage, and 2U partner with Observe.AI to accelerate outcomes from the frontline to the rest of the business.

CATEGORIES

AI/ML; Call Quality Monitoring/Management; Contact Center Solutions; Customer Experience/Engagement